Customer Help

Our service team is always here to assist.

 Shipping times depend on your location and the Amazon fulfillment option you choose:
• FBA (Prime): Typically 1-2 business days (US) / 2-4 days (Europe)
• Standard Shipping: 3-5 business days (US) / 5-7 days (Europe)
Note: Check the “Delivery” section on the product page for estimated delivery dates before ordering.

Yes! Track your package:

  1. Go to “Your Orders” on Amazon

  2. Find your IBOSAD purchase

  3. Click “Track Package”

First, check with neighbors or your building management. If still missing:

  1. Wait 48 hours (sometimes packages show as delivered early)

  2. Contact Amazon Customer Service directly via your order page

Easy Amazon return process:

  1. Go to “Your Orders”

  2. Select “Return or Replace Items”

  3. Choose your reason and follow prompts
    • Most returns qualify for free return shipping
    • Refunds issued when Amazon processes return

Defects in materials/workmanship. Not covered:

  • Damage from misuse/accidents

  • Normal wear and tear

  • Purchases from unauthorized sellers

Contact us through Amazon’s messaging system:

  1. Go to “Your Orders”

  2. Find your IBOSAD product

  3. Click “Contact Seller”

  4. Select “Product Warranty” and describe your issue
    Please include photos/video of the problem

Available in 2 places:

  1. In the product packaging

  2. By messaging us through Amazon with your order ID

Try these steps first:

  1. Check the manual for proper usage

  2. Ensure all components are properly assembled
    If still having issues:

  3. Contact us through Amazon messaging

  4. Include:

    • Order ID

    • Photos/video of the issue

    • Description of what’s happening

Yes! Message us through Amazon with:
• Your order ID
• Product model number (from tool label)
• Photos of needed parts
We’ll respond within 24 hours with options.

Key differences:
• 10-ton model handles thicker cables (up to 3/16″ vs 1/8″)
• Has dual-speed hydraulic pump
• Includes reinforced dies
• 30% longer hose

Yes! All IBOSAD KO punches feature:
• Reversible dies for easier slug removal
• Double-sided design extends tool life

For fastest service:

  1. Go to your Amazon “Orders” page

  2. Find your IBOSAD purchase

  3. Click “Contact Seller”