Customer Help
Our service team is always here to assist.
Shipping times depend on your location and the Amazon fulfillment option you choose:
• FBA (Prime): Typically 1-2 business days (US) / 2-4 days (Europe)
• Standard Shipping: 3-5 business days (US) / 5-7 days (Europe)
Note: Check the “Delivery” section on the product page for estimated delivery dates before ordering.
Yes! Track your package:
Go to “Your Orders” on Amazon
Find your IBOSAD purchase
Click “Track Package”
First, check with neighbors or your building management. If still missing:
Wait 48 hours (sometimes packages show as delivered early)
Contact Amazon Customer Service directly via your order page
Easy Amazon return process:
Go to “Your Orders”
Select “Return or Replace Items”
Choose your reason and follow prompts
• Most returns qualify for free return shipping
• Refunds issued when Amazon processes return
Defects in materials/workmanship. Not covered:
Damage from misuse/accidents
Normal wear and tear
Purchases from unauthorized sellers
Contact us through Amazon’s messaging system:
Go to “Your Orders”
Find your IBOSAD product
Click “Contact Seller”
Select “Product Warranty” and describe your issue
Please include photos/video of the problem
Available in 2 places:
In the product packaging
- By messaging us through Amazon with your order ID
Try these steps first:
Check the manual for proper usage
Ensure all components are properly assembled
If still having issues:Contact us through Amazon messaging
Include:
Order ID
Photos/video of the issue
Description of what’s happening
Yes! Message us through Amazon with:
• Your order ID
• Product model number (from tool label)
• Photos of needed parts
We’ll respond within 24 hours with options.
Key differences:
• 10-ton model handles thicker cables (up to 3/16″ vs 1/8″)
• Has dual-speed hydraulic pump
• Includes reinforced dies
• 30% longer hose
Yes! All IBOSAD KO punches feature:
• Reversible dies for easier slug removal
• Double-sided design extends tool life
For fastest service:
Go to your Amazon “Orders” page
Find your IBOSAD purchase
Click “Contact Seller”